Outage in RapidDeploy

[Datadog] [P2] [Triggered on {env:caloes}] Callhandling Gateway Errors in caloes

Resolved Minor
April 20, 2023 - Started about 2 years ago
Official incident page

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Outage Details

@opsgenie-SRE @teams-4be2b1 Placeholder: This is for ATOS gateway errors. This number should not be ANY errors expected. Review the error to doublecheck infrastructure issues. If this prevents function behavior of callhandling, then escalate quickly to dev-callhandling in opsgenie (https://rapiddeploy.app.opsgenie.com/teams/dashboard/1fa80f5d-85d0-4f34-aab4-9f8cac443d3f/main) and create an incident in StatusPage. If this issue is non-critical, then create a work item for the DEV team (striketeam ATX). Playbook here: [Known Errors]( https://rapiddeploy.atlassian.net/wiki/spaces/SRE/pages/1505001473/CallHandling+Gateway+Known+Errors ) More than 150 log events matched in the last 30m against the monitored query: status:error \@ComponentVersion:callhandling* -env:(dev OR painkillers OR qa OR uat-hf OR Preview) -@MessageType:SendRejectCallCommand by env Priority : P2 Last Updated : 2023-04-20 09:27:54 +0000
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/20/2023 09:57AM

This incident has been resolved.

INVESTIGATING about 2 years ago - at 04/20/2023 09:27AM

@opsgenie-SRE

@teams-4be2b1

Placeholder: This is for ATOS gateway errors. This number should not be ANY errors expected. Review the error to doublecheck infrastructure issues. If this prevents function behavior of callhandling, then escalate quickly to dev-callhandling in opsgenie (https://rapiddeploy.app.opsgenie.com/teams/dashboard/1fa80f5d-85d0-4f34-aab4-9f8cac443d3f/main) and create an incident in StatusPage. If this issue is non-critical, then create a work item for the DEV team (striketeam ATX).

Playbook here:
[Known Errors]( https://rapiddeploy.atlassian.net/wiki/spaces/SRE/pages/1505001473/CallHandling+Gateway+Known+Errors )

More than 150 log events matched in the last 30m against the monitored query: status:error \@ComponentVersion:callhandling* -env:(dev OR painkillers OR qa OR uat-hf OR Preview) -@MessageType:SendRejectCallCommand by env
Priority : P2
Last Updated : 2023-04-20 09:27:54 +0000

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