Outage in Ravelin
3DS traffic via US cluster is degraded
Resolved Minor
September 01, 2026 - Started 15 days ago
- Lasted about 2 hours
Incident Report
We are experiencing increased error rates from our 3DS API.
US based traffic is being rerouted to our EU cluster for processing, so you may experience elevated response times.
We are currently in the process of repairing our US cluster.
We are investigating to discover the cause. Please check back here for further updates.
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Latest Updates ( sorted recent to last )
MONITORING
15 days ago - at 09/01/2026 04:22PM
Google have now posted details of the on-going incident here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev
We will continue to monitor the 3DS API. We are sorry for any inconvenience.
MONITORING
15 days ago - at 09/01/2026 03:44PM
Our US cluster has recovered and is processing traffic normally again.
Google have identified the issued described below:
Virtual Private Cloud (VPC)
- VM to VM communication
- VM to VM communication over internal IPs
In the following locations:
- asia-east1 (active)
- us-central1 (active)
This impacted the connectivity of our components running the us-central1 region.
We shall continue to monitor the situation.
INVESTIGATING
15 days ago - at 09/01/2026 03:21PM
We are experiencing increased error rates from our 3DS API.
US based traffic is being rerouted to our EU cluster for processing, so you may experience elevated response times.
We are currently in the process of repairing our US cluster.
We are investigating to discover the cause. Please check back here for further updates.
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