Outage in Raydiant

Raydiant Employee Engagement/Hoopla Services are Unreachable

Resolved Minor

April 17, 2023 - Started almost 3 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/18/2023 10:16PM

This incident has been resolved.

MONITORING almost 3 years ago - at 04/18/2023 06:49PM

Fix has been deployed successfully, the team is now monitoring.

MONITORING almost 3 years ago - at 04/18/2023 05:02PM

The team is pushing a fix now to remediate the last issues.

MONITORING almost 3 years ago - at 04/17/2023 05:50PM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 04/17/2023 02:27PM

Some customers are reporting partial outages with some of EX connectors.

IDENTIFIED almost 3 years ago - at 04/17/2023 02:13PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 04/17/2023 02:13PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 04/17/2023 02:11PM

A fix is being deployed. Some services have already recovered.

INVESTIGATING almost 3 years ago - at 04/17/2023 06:08AM

We are currently investigating this issue.

Latest Raydiant outages

The Raydiant CX dashboard is experiencing some performance issues. The team is investigating. - over 1 year ago

Device page not loading - over 1 year ago

Device connectivity metrics in Raydiant dashboard are not showing the latest status. - over 1 year ago

Our authentication partner Auth0 is currently experiencing some degraded performance. - about 2 years ago

There is a disruption in our service. The team is currently investigating. - over 2 years ago

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