Outage in Raydiant
Production data not visible to users
Resolved MajorIncident Report
User data (i.e. devices, playlist and presentation) is not visible for all users.
Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 02/09/2023 01:35AM
Service is fully restored, but due to outage with our database, customers that made changes from 4am yesterday may not see those updates reflected. We active are looking at ways to restore any lost changes, but we are unable guarantee all updates will be restored. Please contact support if you have lost updates and would like assistance to restore those changes.
MONITORING
over 3 years ago - at 02/09/2023 01:19AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 3 years ago - at 02/08/2023 11:45PM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 3 years ago - at 02/08/2023 11:44PM
User data (i.e. devices, playlist and presentation) is not visible for all users.
Latest Raydiant outages
The Raydiant CX dashboard is experiencing some performance issues. The team is investigating. - almost 2 years ago
Device page not loading - about 2 years ago
Device connectivity metrics in Raydiant dashboard are not showing the latest status. - about 2 years ago
Our authentication partner Auth0 is currently experiencing some degraded performance. - over 2 years ago
There is a disruption in our service. The team is currently investigating. - over 2 years ago
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