Outage in Raydiant

Production data not visible to users

Resolved Major

February 08, 2023 - Started about 3 years ago - Lasted about 2 hours
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Incident Report

User data (i.e. devices, playlist and presentation) is not visible for all users.

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/09/2023 01:35AM

Service is fully restored, but due to outage with our database, customers that made changes from 4am yesterday may not see those updates reflected. We active are looking at ways to restore any lost changes, but we are unable guarantee all updates will be restored. Please contact support if you have lost updates and would like assistance to restore those changes.

MONITORING about 3 years ago - at 02/09/2023 01:19AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 02/08/2023 11:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 3 years ago - at 02/08/2023 11:44PM

User data (i.e. devices, playlist and presentation) is not visible for all users.

Latest Raydiant outages

The Raydiant CX dashboard is experiencing some performance issues. The team is investigating. - over 1 year ago

Device page not loading - over 1 year ago

Device connectivity metrics in Raydiant dashboard are not showing the latest status. - over 1 year ago

Our authentication partner Auth0 is currently experiencing some degraded performance. - about 2 years ago

There is a disruption in our service. The team is currently investigating. - over 2 years ago

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