Outage in Reading Eggs

Service provider issues affecting availability

Resolved Major
September 18, 2023 - Started about 2 years ago
Official incident page

Incident Report

Our Cloud service provider is currently experiencing issues in the us-west-2 region where our production services run. They have identified the issues and working to resolve it, but while this happens our products are experiencing availability issues. We will update with additional information once we learn more

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 06:26AM

Our cloud provider has resolved the issue and we are seeing services working as normal once again.

MONITORING about 2 years ago - at 09/19/2023 01:33AM

While our cloud provider continues to resolve the issue, we have been able to workaround the issue.
We are monitoring and while full service is restored, performance may still be impacted.

IDENTIFIED about 2 years ago - at 09/19/2023 12:03AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/19/2023 12:03AM

Our Cloud service provider is currently experiencing issues in the us-west-2 region where our production services run.
They have identified the issues and working to resolve it, but while this happens our products are experiencing availability issues.
We will update with additional information once we learn more

Latest Reading Eggs outages

Application Issues related to CDN - 5 months ago
Investigating issues accessing reporting information - 5 months ago
Issues logging in to all products - about 1 year ago
Service provider issues affecting availability - about 2 years ago
Issues accessing the Reading Eggs Platform - about 2 years ago

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