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Outage in Readme

ReadMe API Metrics product experiencing major outage

Resolved Major
November 09, 2023 - Started about 2 years ago - Lasted 41 minutes
Official incident page

Incident Report

The ReadMe API Metrics product is currently experiencing a major outage. Requests to send API logs to ReadMe are currently failing or have very high latency, and the viewing of API metrics in the hub and administrative dashboard is currently disabled. We are actively investigating this issue and will provide an update when we know more information.
Components affected
Readme Developer Metrics

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/09/2023 11:06PM

The backlog of API logs has been cleared and this incident has been resolved.

MONITORING about 2 years ago - at 11/09/2023 10:56PM

We have identified the cause for the API Metrics outage previously reported. We have issued a fix and the API Metrics product is available once again. We are currently processing queued logs and will be monitoring the situation. An update will be provided when the queues have finished processing.

INVESTIGATING about 2 years ago - at 11/09/2023 10:26PM

The ReadMe API Metrics product is currently experiencing a major outage. Requests to send API logs to ReadMe are currently failing or have very high latency, and the viewing of API metrics in the hub and administrative dashboard is currently disabled. We are actively investigating this issue and will provide an update when we know more information.

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