Outage in Ready Education

Mobile app login issues with LDAP Authentication in US region

Resolved Major

March 26, 2025 - Started 11 months ago - Lasted about 19 hours
Official incident page

Incident Report

Some students are experiencing login issues when accessing the Mobile App. This issue specifically affects users with LDAP authentication in the US region. Our team is actively investigating the issue and working on a resolution. We will provide updates as we gather more information.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/27/2025 07:19PM

This incident has been resolved.

MONITORING 11 months ago - at 03/27/2025 05:42PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 03/27/2025 04:51PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 03/26/2025 11:56PM

Some students are experiencing login issues when accessing the Mobile App. This issue specifically affects users with LDAP authentication in the US region.

Our team is actively investigating the issue and working on a resolution. We will provide updates as we gather more information.

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