Outage in Real World Technology Solutions
CloudPBX calls failing after -30 seconds
Resolved MinorIncident Report
We are investigating where some calls are failing after ~30 seconds
Components affected
Real World Technology Solutions CloudPBXTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 01/15/2026 03:37AM
What happened: Some voice calls were disconnecting approximately 30 seconds after being answered.
Who was affected: A subset of users connecting through certain network configurations (carrier-grade NAT).
Root cause: A network address handling routine was not correctly processing connection details for some network topologies, causing call signalling to be misdirected due to a change to enhance logging for certain transactions.
Resolution: Configuration updates have been applied to correctly handle all NAT scenarios. Normal service has been restored.
IDENTIFIED
4 months ago - at 01/15/2026 03:26AM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 months ago - at 01/15/2026 03:13AM
We've identified an issue affecting calls with certain versions of the CloudPBX App and are working on a fix.
INVESTIGATING
4 months ago - at 01/15/2026 02:27AM
We are investigating where some calls are failing after ~30 seconds
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