Outage in Real World Technology Solutions

CloudPBX calls failing after -30 seconds

Resolved Minor

January 15, 2026 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating where some calls are failing after ~30 seconds

Components affected

Real World Technology Solutions CloudPBX

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 01/15/2026 03:37AM

What happened: Some voice calls were disconnecting approximately 30 seconds after being answered.

Who was affected: A subset of users connecting through certain network configurations (carrier-grade NAT).

Root cause: A network address handling routine was not correctly processing connection details for some network topologies, causing call signalling to be misdirected due to a change to enhance logging for certain transactions.

Resolution: Configuration updates have been applied to correctly handle all NAT scenarios. Normal service has been restored.

IDENTIFIED 9 days ago - at 01/15/2026 03:26AM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 days ago - at 01/15/2026 03:13AM

We've identified an issue affecting calls with certain versions of the CloudPBX App and are working on a fix.

INVESTIGATING 9 days ago - at 01/15/2026 02:27AM

We are investigating where some calls are failing after ~30 seconds

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