Outage in Recharge

API degradation across several services

Resolved Major
December 16, 2025 - Started 27 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 12/16/2025 11:44PM

This has been resolved.

MONITORING 27 days ago - at 12/16/2025 11:05PM

A fix has been implemented and we are seeing recovery.

INVESTIGATING 27 days ago - at 12/16/2025 10:50PM

We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.

INVESTIGATING 27 days ago - at 12/16/2025 10:11PM

We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

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