Outage in Recharge

API degradation across several services

Resolved Major
December 16, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/16/2025 11:44PM

This has been resolved.

MONITORING 1 day ago - at 12/16/2025 11:05PM

A fix has been implemented and we are seeing recovery.

INVESTIGATING 1 day ago - at 12/16/2025 10:50PM

We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.

INVESTIGATING 1 day ago - at 12/16/2025 10:11PM

We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

Latest Recharge outages

Degraded Admin Accessibility - about 9 hours ago
Issue with charge processing - about 1 month ago
Missing Data in Email Analytics - about 2 months ago

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