Outage in Reclaim

Reclaim web app intermittently unavailable

Resolved Major

May 13, 2024 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of issues with the Reclaim web app being unavailable or slow for some users. We are investigating the issue and will provide an update soon.

Components affected

Reclaim Web Interface

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/13/2024 06:38PM

This incident has been resolved.

MONITORING almost 2 years ago - at 05/13/2024 05:30PM

The Reclaim web app appears to have stabilized due to the recent deployments/fixes; we are continuing to closely monitor for any lingering performance issues.

IDENTIFIED almost 2 years ago - at 05/13/2024 05:05PM

We have deployed a number of fixes and are closely monitoring performance of the web app.

IDENTIFIED almost 2 years ago - at 05/13/2024 04:32PM

An influx of traffic from a 3rd party (ClickUp) appears to be putting excessive load on our platform. We have temporarily blocked the traffic to relieve the pressure and things seem to be improved. We are now exploring ways to re-activate the 3rd party so that full functionality is restored.

INVESTIGATING almost 2 years ago - at 05/13/2024 04:20PM

We are aware of issues with the Reclaim web app being unavailable or slow for some users. We are investigating the issue and will provide an update soon.

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