Outage in Reclaim

Syncing issues with Outlook and a small number of Google users

Resolved Major
August 22, 2024 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Roughly 0.5% of our users on Google and 100% of our users on Microsoft are having issues with delayed/incorrect synchronization with their underlying Google/Microsoft calendars. We are investigating the issue and will provide updates here as we work through it.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/22/2024 08:56PM

This incident has been resolved.

MONITORING 2 months ago - at 08/22/2024 06:25PM

We have implemented a fix and are monitoring for any remaining impact/issues.

IDENTIFIED 2 months ago - at 08/22/2024 05:56PM

We have identified the root issue and are triaging a fix.

INVESTIGATING 2 months ago - at 08/22/2024 05:54PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 08/22/2024 04:23PM

Roughly 0.5% of our users on Google and 100% of our users on Microsoft are having issues with delayed/incorrect synchronization with their underlying Google/Microsoft calendars. We are investigating the issue and will provide updates here as we work through it.

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