Outage in Reclaim

Syncing issues with Outlook and a small number of Google users

Resolved Major
August 22, 2024 - Started about 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

Roughly 0.5% of our users on Google and 100% of our users on Microsoft are having issues with delayed/incorrect synchronization with their underlying Google/Microsoft calendars. We are investigating the issue and will provide updates here as we work through it.
Components affected
Reclaim Calendar Sync Reclaim Scheduler

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/22/2024 08:56PM

This incident has been resolved.

MONITORING about 1 year ago - at 08/22/2024 06:25PM

We have implemented a fix and are monitoring for any remaining impact/issues.

IDENTIFIED about 1 year ago - at 08/22/2024 05:56PM

We have identified the root issue and are triaging a fix.

INVESTIGATING about 1 year ago - at 08/22/2024 05:54PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 08/22/2024 04:23PM

Roughly 0.5% of our users on Google and 100% of our users on Microsoft are having issues with delayed/incorrect synchronization with their underlying Google/Microsoft calendars. We are investigating the issue and will provide updates here as we work through it.

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