Outage in Reclaim

Issues logging in

Resolved Major
January 10, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports of issues logging in that may be related to an update we rolled out recently. We will provide an update here shortly.
Components affected
Reclaim Web Interface
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 01/11/2025 12:27AM

This incident has been resolved.

IDENTIFIED 2 months ago - at 01/10/2025 09:58PM

The issue appears to be related to our most recent deploy. Some users were forced out of their session, but they are able to log back in. If you were logged out and can't log back in, please let us know.

INVESTIGATING 2 months ago - at 01/10/2025 09:48PM

We are investigating reports of issues logging in that may be related to an update we rolled out recently. We will provide an update here shortly.

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