Outage in Reclaim

Reclaim slow, inaccessible

Resolved Major
April 06, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware that Reclaim is acting slowly or inaccessible to some people. A database maintenance we were attempting to do is having trouble. We are working on resolving this issue.
Components affected
Reclaim Web Interface Reclaim Scheduler Reclaim Calendar Sync Reclaim Google Apps Calendar Reclaim Slack Integration
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/06/2025 11:57PM

This incident has been resolved.

MONITORING about 2 months ago - at 04/06/2025 11:10PM

The restore is complete and the application is now loading. The system will need to process changes from calendars and other integrations that happened during this outage. We will provide another update when all that work is complete. Until then, your schedule may appear to be a bit delayed.

IDENTIFIED about 2 months ago - at 04/06/2025 10:27PM

We are in the middle of rolling back the database upgrade that led to this issue. Until that completes, new users will not be able to sign up and Reclaim will be inaccessible. We apologize for the inconvenience. We will provide another update shortly.

IDENTIFIED about 2 months ago - at 04/06/2025 09:44PM

We are aware that Reclaim is acting slowly or inaccessible to some people. A database maintenance we were attempting to do is having trouble. We are working on resolving this issue.

Latest Reclaim outages

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Issues logging in - 4 months ago
Slack status issues - 8 months ago
Syncing issues with Outlook - 9 months ago

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