Outage in Reclaim
Scheduling Links was returning 404 missing links; resolved now
Resolved MinorIncident Report
Summary AI Generated
Reclaim's Scheduling Links service experienced a 26-minute outage where users encountered 404 errors when trying to access their scheduling links. The issue was caused by an upstream provider outage that prevented the links from loading properly. The service was restored by implementing a failover to an alternative provider.
Scheduling Links are currently not loading for users. We are urgently investigating this matter and will provide updates shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 04/02/2026 05:54PM
This incident has been resolved.
MONITORING
16 days ago - at 04/02/2026 05:49PM
Our failover to a different provider worked and Scheduling Links are back online for all users. We will be monitoring this situation closely throughout the day. We will also conduct a port mortem analysis to learn how we could respond faster to similar issues in the future. Thank you for your patience and understanding.
IDENTIFIED
16 days ago - at 04/02/2026 05:40PM
A potential mitigation for the issue is being rolled out right now. We will provide another update shortly.
IDENTIFIED
16 days ago - at 04/02/2026 05:36PM
The issue is rooted in an upstream provider outage. We are pursuing mitigation steps.
INVESTIGATING
16 days ago - at 04/02/2026 05:31PM
Scheduling Links are currently not loading for users. We are urgently investigating this matter and will provide updates shortly.
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