Outage in Recruiterbox

Generic Login Page issue - Use Company Specific Login Page

Resolved Minor

February 06, 2024 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue with the generic login page for Trakstar Hire. (https://app.hire.trakstar.com/accounts/start-login) If you are running in to this issue, replacing "app" in the URL above with your Trakstar Hire company name will solve the problem. Example: Instead of - https://app.hire.trakstar.com/accounts/start-login Use - https://(YOUR COMPANY NAME).hire.trakstar.com/accounts/start-login For instance: https://mitratech.hire.trakstar.com/accounts/start-login If you are unsure of your company name, please reach out to us via hire@trakstar.com and we're happy to help!

Components affected

Recruiterbox Application

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/06/2024 04:43PM

This issue has been resolved. If you have any further issues reach out to hire@trakstar.com

MONITORING about 2 years ago - at 02/06/2024 04:16PM

This issue should be resolved. We are monitoring the results.

IDENTIFIED about 2 years ago - at 02/06/2024 03:28PM

We have identified an issue with the generic login page for Trakstar Hire.
(https://app.hire.trakstar.com/accounts/start-login)

If you are running in to this issue, replacing "app" in the URL above with your Trakstar Hire company name will solve the problem.

Example:
Instead of - https://app.hire.trakstar.com/accounts/start-login
Use - https://(YOUR COMPANY NAME).hire.trakstar.com/accounts/start-login
For instance: https://mitratech.hire.trakstar.com/accounts/start-login

If you are unsure of your company name, please reach out to us via hire@trakstar.com and we're happy to help!

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