Outage in Red Hat 3scale
Subscription threshold exceeded notifications for non-Pay as you go products are showing misleading values
Resolved MinorIncident Report
Backend service responsible of checking over usage condition is processing the wrong data for non-PAYGO products. This is leading to unexpected subscription threshold exceeded notifications with misleading values.
Components affected
Red Hat 3scale Subscription WatchTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 04/16/2026 02:33PM
The notifications for non-payg should work correctly.
IDENTIFIED
3 months ago - at 04/03/2026 02:34PM
We want customers to know that the notifications capability within Subscription Watch is currently turned off due to over usage notifications being sent out in error.
Jira issue is https://redhat.atlassian.net/browse/SWATCH-4870
IDENTIFIED
3 months ago - at 04/03/2026 02:04PM
Backend service responsible of checking over usage condition is processing the wrong data for non-PAYGO products. This is leading to unexpected subscription threshold exceeded notifications with misleading values.
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