Outage in Red Hat
Subscription threshold exceeded notifications for non-Pay as you go products are showing misleading values
Resolved MinorIncident Report
Summary AI Generated
Red Hat's Subscription Watch service experienced a backend data processing error that caused incorrect subscription threshold exceeded notifications to be sent to customers using non-Pay-as-you-go products, displaying misleading usage values. The notification capability was temporarily disabled to prevent further erroneous alerts from being sent. The issue was resolved after 312.6 hours by fixing the backend service to process the correct data for non-PAYGO products.
Backend service responsible of checking over usage condition is processing the wrong data for non-PAYGO products. This is leading to unexpected subscription threshold exceeded notifications with misleading values.
Components affected
Red Hat Subscription WatchTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 04/16/2026 02:33PM
The notifications for non-payg should work correctly.
IDENTIFIED
about 1 month ago - at 04/03/2026 02:34PM
We want customers to know that the notifications capability within Subscription Watch is currently turned off due to over usage notifications being sent out in error.
Jira issue is https://redhat.atlassian.net/browse/SWATCH-4870
IDENTIFIED
about 1 month ago - at 04/03/2026 02:04PM
Backend service responsible of checking over usage condition is processing the wrong data for non-PAYGO products. This is leading to unexpected subscription threshold exceeded notifications with misleading values.
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