Outage in Redis
Connectivity issue on c265.
Resolved Minor
May 13, 2026 - Started about 8 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Redis experienced connectivity issues affecting resources in the c265 cluster, impacting some databases and services hosted on that cluster. The engineering team identified the root cause and applied mitigation steps to restore service. The incident was fully resolved after 3.1 hours with all connectivity restored.
{"note"=>"We are currently investigating connectivity issues with some resources that have the following pattern in their endpoint: c265. Some resources in this cluster may be impacted. We will continue to update until the resolution."}
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Latest Updates ( sorted recent to last )
UPDATE
about 5 hours ago - at 05/13/2026 06:50PM
{"note"=>"The issue has been fully resolved. Should you encounter any remaining issues, please contact our support team via our support portal.\n\nThank you for your patience."}
UPDATE
about 5 hours ago - at 05/13/2026 06:36PM
{"note"=>"Our teams have made progress in the resolution effort and are actively applying mitigation steps. We are continuing to monitor recovery and work toward full resolution."}
UPDATE
about 7 hours ago - at 05/13/2026 05:23PM
{"note"=>"Our teams continue to focus on the resolution steps to fully resolve this issue. Thank you for your continued patience."}
UPDATE
about 8 hours ago - at 05/13/2026 04:32PM
{"note"=>"We have identified the issue and are currently working on the resolution steps. Thank you for your patience."}
UPDATE
about 8 hours ago - at 05/13/2026 04:09PM
{"note"=>"We are currently investigating connectivity issues with some resources that have the following pattern in their endpoint: c265. Some resources in this cluster may be impacted. We will continue to update until the resolution."}
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