Outage in Redpanda
Partial outage for customers signing into cloud.redpanda.com
Resolved Minor
September 28, 2026 - Started 8 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Redpanda's cloud platform (cloud.redpanda.com) experienced a partial login outage lasting approximately 3 hours, beginning at 21:25 UTC on September 28, 2026. Some users were unable to sign in due to a rate-limiting issue triggered by elevated API traffic with an upstream provider. Users already logged in were unaffected, and all underlying data systems remained fully operational throughout the incident.
Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform.
Starting at 2125 UTC, our monitors detected that some users are unable to log into the cloud platform. We have investigated the problem and discovered a rate-limiting issue with an upstream provider. Engineers are actively investigating the issue to discover the source of the increased API traffic.
Users currently signed-in remain unaffected and all data systems are fully operational
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INVESTIGATING
8 days ago - at 09/28/2026 10:14PM
Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform.
Starting at 2125 UTC, our monitors detected that some users are unable to log into the cloud platform. We have investigated the problem and discovered a rate-limiting issue with an upstream provider. Engineers are actively investigating the issue to discover the source of the increased API traffic.
Users currently signed-in remain unaffected and all data systems are fully operational
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