VoIP Positioning Center (VPC) Incident Notification

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-09-18 09:33 CST with an expected time to resolution of 2025-09-18 14:01 CST. The cause of the outage is currently unknown. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 8435, Amarillo emergency communication, Potter County, TX; FCCID 6643, Hereford Police Department, Deaf Smith County, TX. Lumen confirmed outage has been repaired and all calls are routing and working normally. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 829808 or your service provider.

This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-09-18 09:33 CST with an expected time to resolution of Currently unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 8435, Amarillo emergency communication, Potter County, TX; FCCID 6643, Hereford Police Department, Deaf Smith County, TX. Lumen states the outage has been repaired and all calls should be routing and working normally. Actual time of restoration and call completions are pending confirmation from the vendor. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 829808 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2025-09-18 09:33 CST with an expected time to resolution of Currently unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 8435, Amarillo emergency communication, Potter County, TX; FCCID 6643, Hereford Police Department, Deaf Smith County, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 829808 or your service provider.