VoIP Positioning Center (VPC) Incident Notification (TT 818031)

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines. on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of 2025-09-09 10:49 CST. A downstream routing update needed performed by an external vendor.. The issue is affecting: 9 1 1 call delivery to the Elkhart City Communications Center, IN PSAP [FCC ID 2548]. All services are normalized at this time and calls are once again being routed via the PSAP's dedicated 911 lines.. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.

This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of Unknown. Currently unknown. The issue is affecting: 9 1 1 call delivery to the Elkhart City Communications Center, IN PSAP [FCC ID 2548]. We continue to actively pursue resolution on this issue, but because this outage does not have an ETTR and we are delivering calls to the appropriate PSAP via their 10 digit/i1 route, we will discontinue sending daily notifications. We will follow up to provide a final notice, once we have confirmation this outage is resolved and calls are once again routing to the PSAP via their dedicated i2 route.. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-26 13:27 CST with an expected time to resolution of Unknown. Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Elkhart City Communications Center, IN [FCCID 2548]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 818031 or your service provider.