VoIP Positioning Center (VPC) Incident Notice (TT 808221)

This incident has been resolved.

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-07 12:04 CST with an expected time to resolution of 2025-08-09 13:08 CST. The cause of the outage was resolved by an ESRN update. Sinch monitored and has not received any additional call failure alerts since resolution.. The issue is affecting 911 call delivery to the following PSAPs: Levy County Sheriffs Office, FL [FCC ID 1568]. The cause of the outage was resolved by an ESRN update. Sinch monitored and has not received any additional call failure alerts since resolution.. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 808221 or your service provider.

This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-07 12:04 CST with an expected time to resolution of Unknown. The cause of the outage is unknown. The issue is affecting 911 call delivery to the following PSAPs: Levy County Sheriffs Office, FL [FCC ID 1568]. Next update to be sent when there is a material change in status or when service restoral time is known.. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 808221 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-08-07 12:04 CST with an expected time to resolution of Unknown. The cause of the outage is unknown. The issue is affecting 911 call delivery to the following PSAPs: Levy County Sheriffs Office, FL [FCC ID 1568]. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 808221 or your service provider.