VoIP Positioning Center (VPC) Incident Notice (TT 909464)

This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-17 07:18 CST with an expected time to resolution of 2026-01-18 08:10 CST. The cause of the outage is a fiber cut near the midpoint of a railway bridge and a bad card causing instability on the secondary path. The issue affected 9 1 1 call delivery to the following PSAPs: FCCID [571], Butte County Sheriff Oroville, Butte, CA; FCCID [745], Gridley Police Department, Butte, CA; FCCID [610], Chico Police Department, Butte, CA; FCCID [677], Csu Chico Police Department, Butte, CA; FCCID [860], Oroville Police Department, Butte, CA; FCCID [867], Paradise Police Department, Butte, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 909464 or your service provider.

This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-17 07:18 CST with an expected time to resolution of Unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID [571], Butte County Sheriff Oroville, Butte, CA; FCCID [745], Gridley Police Department, Butte, CA; FCCID [610], Chico Police Department, Butte, CA; FCCID [677], Csu Chico Police Department, Butte, CA; FCCID [860], Oroville Police Department, Butte, CA; FCCID [867], Paradise Police Department, Butte, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 909464 or your service provider.