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Outage in Reducto

Partial degradation of Parse

Resolved Minor
September 28, 2026 - Started about 1 month ago - Lasted about 17 hours

Incident Report

Parse requests are degraded. Only the /parse endpoint is affected. Extract, Split, and Edit are operating normally. We are investigating.
Components affected
Reducto Parsing Reducto API

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 09/28/2026 03:35AM

The GPU clusters are recovered, and Parse latency is back to normal. We are monitoring the results.

IDENTIFIED about 1 month ago - at 09/28/2026 03:22AM

Parse latency is degraded because of an issue with our GPU clusters. Our engineers are working on a fix. Only the /parse endpoint is affected.

INVESTIGATING about 1 month ago - at 09/28/2026 03:05AM

Parse requests are degraded. Only the /parse endpoint is affected. Extract, Split, and Edit are operating normally. We are investigating.

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