Outage in Renaissance Learning

DnA/SchoolCity: Unable to load Items or Assessments.

Resolved Major
December 04, 2024 - Started 17 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We are currently experiencing an issue with our DnA application where Items or Assessments are either slow to load or not loading. Another impacted issue could be, unable to generate quick codes. Additionally in SchoolCity, certain item types may be slow to load or not load.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 12/05/2024 02:43PM

This incident has been resolved. These issues would have occurred on Wednesday, December 4th between 12:30-1:30 PM EST.

MONITORING 17 days ago - at 12/04/2024 07:41PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 17 days ago - at 12/04/2024 06:39PM

We are currently experiencing an issue with our DnA application where Items or Assessments are either slow to load or not loading. Another impacted issue could be, unable to generate quick codes.

Additionally in SchoolCity, certain item types may be slow to load or not load.

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