Outage in Renaissance Learning
Renaissance Webform Unavailable
Resolved MajorIncident Report
Summary AI Generated
Renaissance Learning's customer support webform was unavailable for 4.9 hours, preventing customers from submitting support requests through this channel. The company worked with their vendor to resolve the issue while directing customers to use email, phone, or chat support as alternatives. The webform was fully restored and returned to normal operation.
We are currently experiencing an issue with our customer support webform, and some customers may be unable to successfully submit requests using this tool. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, please email support@renaissance.com for assistance for email requests, and your case will be routed to the appropriate team. Our phone and chat support channels remain fully operational. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Please stay tuned here for additional updates.
Components affected
Renaissance Learning Support Cases / EmailsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/08/2026 12:46AM
We are pleased to announce that the issue affecting our customer support webform has been resolved and the webform is now active and available for use.
Thank you for your patience and understanding while our team worked to resolve this matter.
INVESTIGATING
1 day ago - at 05/07/2026 07:54PM
We are currently experiencing an issue with our customer support webform, and some customers may be unable to successfully submit requests using this tool. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, please email support@renaissance.com for assistance for email requests, and your case will be routed to the appropriate team. Our phone and chat support channels remain fully operational. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Please stay tuned here for additional updates.
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