Outage in Renaissance Learning
FastBridge Students Unable to Resume Paused Spring aReading/aMath
Resolved MinorIncident Report
Summary AI Generated
Renaissance Learning's FastBridge service experienced an issue where students could not resume paused Spring aReading or aMath assessments, with error messages preventing continuation whether accessed from student devices or teacher screening tabs. The problem affected the Spring testing window and lasted approximately 97 hours. The issue was resolved through multiple fixes, including a final patch that addressed cached session scenarios that weren't covered by the initial mitigation.
We are currently investigating an issue affecting students who have paused their Spring aReading or Spring aMath assessments. When attempting to resume a paused assessment—whether from the student's device or through the teacher's Screening tab—an error is displayed, and the assessment cannot continue.
What we're doing:
Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.
We apologize for the disruption during your Spring testing window and appreciate your patience.
Components affected
Renaissance Learning FastBridgeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 05/12/2026 10:02PM
The monitoring period has passed, with all observations confirming that the issue has been resolved.
MONITORING
18 days ago - at 05/11/2026 08:28PM
A final fix was applied today 5/11, while the initial fix significantly mitigated occurrence, we identified a narrow scenario where the experience may be impacted by a cached session which the current fix addressed. We will continue to monitor system performance and behavior for the next 24 hours. We expect to close this incident post conclusion of the monitoring activity.
MONITORING
21 days ago - at 05/09/2026 01:31AM
We are continuing to monitor for any further issues.
MONITORING
21 days ago - at 05/09/2026 12:48AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
21 days ago - at 05/08/2026 08:54PM
We are currently investigating an issue affecting students who have paused their Spring aReading or Spring aMath assessments. When attempting to resume a paused assessment—whether from the student's device or through the teacher's Screening tab—an error is displayed, and the assessment cannot continue.
What we're doing:
Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.
We apologize for the disruption during your Spring testing window and appreciate your patience.
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