Outage in Renaissance Learning
School City Database blocker for HISD
Resolved MinorIncident Report
Summary AI Generated
SchoolCity experienced slow performance and login difficulties affecting some districts, including HISD, beginning around 9:00 AM CST. The issues impacted login access and student workflows for approximately 1.4 hours. All services were fully restored by 12:11 PM CST.
We are aware that some districts began experiencing slow performance in SchoolCity starting at approximately 9:00 AM CST today. Earlier reports of login difficulties have been resolved.
Our team is actively investigating the cause of the slowness and is working to restore full performance as quickly as possible. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 08/28/2026 06:42PM
The performance issues reported earlier today have been resolved. As of approximately 12:11 PM CST, all services — including login and student workflows — have been restored and are operating normally.
We apologize for the disruption and thank you for your patience. If you continue to experience any issues, please contact support.
INVESTIGATING
20 days ago - at 08/28/2026 05:19PM
We are aware that some districts began experiencing slow performance in SchoolCity starting at approximately 9:00 AM CST today. Earlier reports of login difficulties have been resolved.
Our team is actively investigating the cause of the slowness and is working to restore full performance as quickly as possible. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
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