Outage in Reown

Intermittent 500 Errors on Explorer API and Web3Modal API

Resolved Major

September 05, 2025 - Started 6 months ago - Lasted about 13 hours
Official incident page

Incident Report

Since August 27, we have observed intermittent spikes in 500 errors affecting api.web3modal.org and explorer-api.walletconnect.org. The underlying issue is related to our database, which is experiencing sudden surges in client connections. Our engineering team is actively investigating and continuing root cause analysis to mitigate the impact. Users may experience intermittent failures when interacting with the Explorer API and Web3Modal API during these periods. We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/05/2025 09:36PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 09/05/2025 08:32AM

Since August 27, we have observed intermittent spikes in 500 errors affecting api.web3modal.org and explorer-api.walletconnect.org. The underlying issue is related to our database, which is experiencing sudden surges in client connections. Our engineering team is actively investigating and continuing root cause analysis to mitigate the impact.

Users may experience intermittent failures when interacting with the Explorer API and Web3Modal API during these periods. We will provide updates as we learn more.

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