Outage in Repair Shopr
QuickBooks: Invoice Syncing Error
Resolved Minor
March 25, 2026 - Started 24 days ago
- Lasted 1 day
Incident Report
We are currently investigating reports of issues impacting invoice syncing with QuickBooks. This includes delays or errors affecting both newly created invoices, recurring invoices, and payment syncs that were created after March 25th, 2026.
Our team is actively working to identify the root cause and restore normal functionality as quickly as possible.
We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
24 days ago - at 03/26/2026 04:08PM
Invoices with custom sales tax rates are successfully syncing to QuickBooks Online. We are actively monitoring QBO invoice syncing behavior to ensure stability. We are also investigating the root cause of the business validation errors to prevent them in the future. We will provide additional updates as they become available.
24 days ago - at 03/26/2026 01:44AM
We have identified that the issue is related to the use of custom tax rate settings.
As we continue working toward a full resolution, a temporary workaround is available: assigning a 0% tax rate to the RepairShopr invoice will allow invoices to sync properly with QuickBooks. You may need to create a 0% tax rate in RepairShopr if one does not already exist. After the invoice has synced over, you will be able to manually change the tax rate within QuickBooks directly to reflect the proper amount.
Our team is actively investigating a permanent fix and will share further updates as they become available.
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