Outage in REPAY
Intermittent Transaction Declines
Resolved Minor
April 20, 2026 - Started 18 days ago
- Lasted 4 days
Incident Report
We are aware of, and investigating, a potential issue causing intermittent declines on some Canadian transactions.
We continue to research and will provide additional updates as they become available.
We continue to research and will provide additional updates as they become available.
Components affected
REPAY Gateway API REPAY Gateway Admin REPAY ACH Backend (RAB) Processing REPAY ACH Backend (RAB) Portal REPAY EBPP REPAY Hosted Payment Page REPAY IVR REPAY Email System REPAY Data Extract Service REPAY Lift (Ventanex) REPAY TSYS Production REPAY TSYS Certification REPAY Payables Platform REPAY Webhooks REPAY ClickToPay REPAY Payrazr/PayrazRx/Careview v4 REPAY Careview/XprsPay (Versions 1-3) REPAY StratusTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
18 days ago - at 04/20/2026 08:19PM
We are aware of, and investigating, a potential issue causing intermittent declines on some Canadian transactions.
We continue to research and will provide additional updates as they become available.
18 days ago - at 04/21/2026 01:13PM
Good morning - we have identified an issue with a 3rd party provider that may be preventing new card verification on Visa cards.
Previously verified cards should still be accepted and processed correctly.
We continue to work with our 3rd party to provide a resolution.
17 days ago - at 04/22/2026 04:19PM
UPDATE:
REPAY is planning to implementing an update to our routing rules configuration that will always approve the card validation transaction ($0 authorization) immediately for all Canadian merchants.
This temporarily update will allow Merchants to continue with the transaction, without the need to make changes in their environment to disable card verification. Please contact REPAY support if you want this workaround disabled. Once the processor has resolved the issue, we will disable this work around for all.
This update does NOT apply to any US based merchant.
Latest REPAY outages
Intermittent Gateway Issues - about 16 hours ago
Intermittent System Outage - about 1 month ago
Intermittent ApplePay Issues - 2 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
