Outage in Replicon

Elevated errors on Polaris

Resolved Major
December 15, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We're experiencing an elevated level of internal errors that may be impacting customers viewing their data in Polaris . Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Components affected
Replicon na3 Replicon na4 Replicon na5 Replicon na6 Replicon na7 Replicon na8 Replicon na9 Replicon na12 Replicon eu1 Replicon eu2 Replicon sb1 Replicon sb2 Replicon ap1

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/15/2023 03:59AM

This incident has been resolved.

MONITORING about 2 years ago - at 12/15/2023 02:57AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 12/15/2023 01:22AM

Fix has been confirmed we are in the process of pushing this out to all environments. ETA for recovery is around 45 minutes.

IDENTIFIED about 2 years ago - at 12/15/2023 01:08AM

We believe we have identified the issue and are currently testing a fix.

INVESTIGATING about 2 years ago - at 12/15/2023 12:40AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 12/15/2023 12:37AM

We're experiencing an elevated level of internal errors that may be impacting customers viewing their data in Polaris . Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.

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Performance Degradation in NA4, NA6, and NA8 – Linked to AWS Outage - 2 months ago
EU3 - Performance Degradation - 3 months ago

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