Outage in Repsly

[Mobile] Service unavailable

Resolved Major

January 29, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified and are currently working on an issue with our Mobile service that is preventing mobile users from logging into a mobile application. All mobile users who were logged in while the incident happened are not able to synchronize the data but are working safely in "Offline" mode. Once when the service becomes available, all the data will be synced, and there will be no data loss.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/29/2025 06:37PM

This incident has been resolved.

MONITORING about 1 year ago - at 01/29/2025 06:12PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 01/29/2025 06:11PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 01/29/2025 05:54PM

We are continuing to work on fixing this issue. Even with the previous fix, the mobile service is still not operating properly.

IDENTIFIED about 1 year ago - at 01/29/2025 05:06PM

The issue has been identified, and a fix is being implemented.

We are actively monitoring the situation because Mobile service is still not stable, and we are doing our best to stabilize it.

INVESTIGATING about 1 year ago - at 01/29/2025 04:48PM

We have identified and are currently working on an issue with our Mobile service that is preventing mobile users from logging into a mobile application.
All mobile users who were logged in while the incident happened are not able to synchronize the data but are working safely in "Offline" mode. Once when the service becomes available, all the data will be synced, and there will be no data loss.

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