Outage in Respondus
LockDown Browser (Mac and iPad) Failing to Launch with Canvas New Quizzes
Resolved MinorIncident Report
We are investigating an issue relating to Canvas New Quizzes that causes LockDown Browser for Mac and iPad to fail at startup.
Impact:
- LockDown Browser for iPad: Displays a blank screen after the begin button is pressed
- LockDown Browser for Mac: Displays error code -379 after the begin button is pressed
This issue does NOT affect LockDown Browser for Windows or Chromebook. Those platforms may be used as a temporary workaround while Instructure and Respondus investigate.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 02/19/2026 11:32PM
Instructure has deployed a hotfix that resolves the issue causing LockDown Browser for Mac and iPad to fail when launching Canvas New Quizzes.
IDENTIFIED
about 1 month ago - at 02/19/2026 08:52PM
The issue has been identified and Instructure plans to issue a hotfix shortly.
INVESTIGATING
about 1 month ago - at 02/19/2026 06:13PM
We continue to investigate this issue with Instructure.
INVESTIGATING
about 1 month ago - at 02/19/2026 03:05PM
We are investigating an issue relating to Canvas New Quizzes that causes LockDown Browser for Mac and iPad to fail at startup.
Impact:
- LockDown Browser for iPad: Displays a blank screen after the begin button is pressed
- LockDown Browser for Mac: Displays error code -379 after the begin button is pressed
This issue does NOT affect LockDown Browser for Windows or Chromebook. Those platforms may be used as a temporary workaround while Instructure and Respondus investigate.
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