Outage in Responsive
Some customers reporting login issues
Resolved Major
December 19, 2024 - Started about 1 year ago
Official incident page
Official incident page
Incident Report
We are currently investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 12/20/2024 04:41AM
The incident has been resolved.
RCA: A critical issue was identified during yesterday's release deployment. To address this, a hotfix was deployed to production during peak usage hours. The problem stemmed from a bug in the release code that required immediate resolution in the live environment. Unfortunately, deploying the fix during peak hours resulted in an unintended disruption.
MONITORING
about 1 year ago - at 12/20/2024 04:40AM
The affected service has been restored. We are continuing to monitor our services.
IDENTIFIED
about 1 year ago - at 12/20/2024 04:39AM
A disruption in one of our services has caused login issues for some customers in a US region. We have identified the affected service and are actively working to restore it.
INVESTIGATING
about 1 year ago - at 12/20/2024 04:39AM
We are currently investigating the issue.
Latest Responsive outages
Planned Cloud Maintenance on Oracle compute services - 4 months ago
Some customers reporting login issues - 11 months ago
Some customers reporting login issues - over 1 year ago
Users were unable to access Responsive's Portal in Azure POD1 - over 1 year ago
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