Outage in Restream

Investigating issue with Recordings and Analytics

Resolved Minor

January 27, 2023 - Started about 3 years ago - Lasted about 1 hour

Incident Report

We are continuing to work on a fix for this incident. Analytics is working again, but data collected during the outage is lost without the ability to recover it. Recordings are working, but we are still investigating options to recover them.

Components affected

Restream Washington, D.C. Restream London Restream Madrid Restream Amsterdam Restream Sao Paulo Restream San Jose Restream New York Restream Toronto Restream Istanbul Restream Tokyo Restream Dallas Restream Bangalore Restream Seoul Restream Sydney Restream Frankfurt Restream Hong Kong Restream Singapore Restream Analytics Restream Paris

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Latest Updates ( sorted recent to last )

MONITORING about 3 years ago - at 01/27/2023 02:10PM

We are continuing to work on a fix for this incident.
Analytics is working again, but data collected during the outage is lost without the ability to recover it.
Recordings are working, but we are still investigating options to recover them.

IDENTIFIED about 3 years ago - at 01/27/2023 02:06PM

We are continuing to work on a fix for this incident.
Recordings are now working and we're working on recovering videos saved during downtime.

INVESTIGATING about 3 years ago - at 01/27/2023 03:00AM

We have noticed issues with our recordings and analytics systems. The team is currently investigating the issue.

Latest Restream outages

Partial Studio / Streaming / Home Page outage - 3 months ago

Investigating issue with slow updates in Studio - 4 months ago

Major Chat outage - 5 months ago

Investigating issues with streaming to Restream Events - almost 3 years ago

Investigating issue with some increased number of unexpectedly stopping live streams - about 3 years ago

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