Outage in Retarus
Issue with IDP and Enterprise Fax Portal in D2
Resolved Major
June 17, 2026 - Started about 18 hours ago
- Lasted about 1 hour
Incident Report
We are currently investigating an issue affecting IDP Job Entry and the IDP portal. In addition, the Enterprise Fax portal in DE2 is currently unavailable. Our teams are working to identify the root cause and restore service availability. We will provide more information as soon as possible.
Components affected
Retarus Transactional Email Retarus E-Mail Security Inbound Retarus E-Mail Security Outbound Retarus Fax Services Inbound Retarus Fax Services Outbound Retarus Intelligent Document Processing (IDP) Retarus SMS ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 18 hours ago - at 06/17/2026 09:06AM
We are currently investigating an issue affecting IDP Job Entry and the IDP portal. In addition, the Enterprise Fax portal in DE2 is currently unavailable. Our teams are working to identify the root cause and restore service availability. We will provide more information as soon as possible.
Latest Retarus outages
EDI / ICS AS2 communication protocol issues - 30 days ago
IDP - not able to upload documents - about 1 month ago
Processing issues with IDP Service and Fax Services in DE2:: Partial Service Disruption - about 1 month ago
IDP portal: Degraded Performance - about 2 months ago
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