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Outage in Rethink Behavioral Health

Site Slowness

Resolved Minor
January 09, 2026 - Started about 1 month ago - Lasted 28 days
Official incident page

Incident Report

We have been receiving reports of performance degradation within our Website application. The issue has been identified, and we will need to reset the application to implement the correction. We are planning to initiate the reset at 12:45 PM EST. During this time, users may continue to receive errors and experience slowness. As the services restart, we should see a return to normal within 10-15 minutes. We will continue to update this status page as we work through these items.

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 02/06/2026 04:32PM

This incident has been resolved.

MONITORING about 1 month ago - at 01/12/2026 10:19PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 01/09/2026 06:12PM

The reset did not fully mitigate the site slowness issues. We are continuing to investigate and work on resolving these issues as quickly as possible.

IDENTIFIED about 1 month ago - at 01/09/2026 05:18PM

We have been receiving reports of performance degradation within our Website application. The issue has been identified, and we will need to reset the application to implement the correction.

We are planning to initiate the reset at 12:45 PM EST.

During this time, users may continue to receive errors and experience slowness.

As the services restart, we should see a return to normal within 10-15 minutes.

We will continue to update this status page as we work through these items.

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