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Outage in Retreaver

Twilio is down, calls are not going through

Resolved Major
March 22, 2022 - Started about 4 years ago - Lasted 7 days
Official incident page

Incident Report

We're currently investigating this issue and are waiting for Twilio to come back up.
Components affected
Retreaver Call Handling

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Latest Updates ( sorted recent to last )
MONITORING about 4 years ago - at 03/22/2022 04:49PM

Twilio appears to be back up as calls are going through again. We're waiting on them for confirmation that their issue has been resolved.

INVESTIGATING about 4 years ago - at 03/22/2022 04:12PM

We're currently investigating this issue and are waiting for Twilio to come back up.

Latest Retreaver outages

RTB heavy load - about 2 months ago
Degraded performance on calls - about 2 months ago
Reports slowdown detected - 3 months ago
AWS degraded - 6 months ago
AWS outage - 6 months ago

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