Outage in Retreaver

Investigating issue with a call provider (Twilio)

Resolved Major

April 22, 2024 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Retreaver Twilio Incoming Phone Calls

Need to monitor Retreaver outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/22/2024 06:29PM

Twilio has marked the incident as resolved. Everything is now fully operational.

https://status.twilio.com/incidents/5b8wmb5djj4g

MONITORING almost 2 years ago - at 04/22/2024 04:41PM

Twilio has updated their status page:

> Currently, our baseline call functionality has been restored and is operating normally. [..] Our team is working diligently to resolve any residual issues to minimize any disruption to our users. https://status.twilio.com/incidents/5b8wmb5djj4g

We are continuing to monitor and will post an update to sign off when everything is fully operational.

INVESTIGATING almost 2 years ago - at 04/22/2024 04:07PM

We are waiting on the all-clear from Twilio, but we believe the service is back online. Please stay tuned for further updates. You can find additional information on https://status.twilio.com/incidents/5b8wmb5djj4g

INVESTIGATING almost 2 years ago - at 04/22/2024 03:49PM

Twilio incident impacting our service: https://status.twilio.com/incidents/5b8wmb5djj4g

Our team is in communication with Twilio and closely monitoring our system. We will update as soon as we get more information.

INVESTIGATING almost 2 years ago - at 04/22/2024 03:04PM

Twilio is reporting issues: https://status.twilio.com/

INVESTIGATING almost 2 years ago - at 04/22/2024 03:02PM

We are currently investigating this issue.

Latest Retreaver outages

Reports slowdown detected - 12 days ago

AWS degraded - 4 months ago

AWS outage - 4 months ago

Calls coming to Retreaver from Telnyx through SIP might have issues - 5 months ago

Detected an increase in errors on web portal - 5 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook