Outage in Retreaver

Detected an increase in errors on web portal

Resolved Minor
September 02, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

You may occasionally see an error message with “We’re sorry, something went wrong.” We will be deploying a fix shortly.
Components affected
Retreaver Site/Account Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/03/2025 03:31PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/03/2025 12:06AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/03/2025 12:00AM

Website access has now been restored, we will keep monitoring for any further issues

IDENTIFIED about 2 months ago - at 09/02/2025 11:44PM

We detected another spike in errors for a subset of visitors to our website. Our team is investigating.

IDENTIFIED about 2 months ago - at 09/02/2025 05:39PM

We've identified an issue impacting a very limited set of users. A solution is being implemented. If you come across an error message when accessing our web portal and it's a showstopper, please get in touch with us and we'll find a way to help.

INVESTIGATING about 2 months ago - at 09/02/2025 03:23PM

You may occasionally see an error message with “We’re sorry, something went wrong.”

We will be deploying a fix shortly.

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Calls moving through Telnyx numbers may have connection issues at the moment - 3 months ago
Investigating some RTB calls not showing up in reporting - 3 months ago

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