Outage in Retreaver

Detected an increase in errors on web portal

Resolved Minor

September 02, 2025 - Started 7 months ago - Lasted 1 day
Official incident page

Incident Report

You may occasionally see an error message with “We’re sorry, something went wrong.” We will be deploying a fix shortly.

Components affected

Retreaver Site/Account Portal

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/03/2025 03:31PM

This incident has been resolved.

MONITORING 7 months ago - at 09/03/2025 12:06AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 09/03/2025 12:00AM

Website access has now been restored, we will keep monitoring for any further issues

IDENTIFIED 7 months ago - at 09/02/2025 11:44PM

We detected another spike in errors for a subset of visitors to our website. Our team is investigating.

IDENTIFIED 7 months ago - at 09/02/2025 05:39PM

We've identified an issue impacting a very limited set of users. A solution is being implemented. If you come across an error message when accessing our web portal and it's a showstopper, please get in touch with us and we'll find a way to help.

INVESTIGATING 7 months ago - at 09/02/2025 03:23PM

You may occasionally see an error message with “We’re sorry, something went wrong.”

We will be deploying a fix shortly.

Latest Retreaver outages

RTB heavy load - about 2 months ago

Degraded performance on calls - about 2 months ago

Reports slowdown detected - 3 months ago

AWS degraded - 6 months ago

AWS outage - 6 months ago

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