Outage in Retreaver

AWS outage

Resolved Major
October 20, 2025 - Started 1 day ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region.
Components affected
Retreaver Twilio Incoming Phone Calls Retreaver Twilio Incoming SIP Calls Retreaver Twilio Outgoing Phone Calls Retreaver Twilio Outgoing SIP Calls

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Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 10/20/2025 12:58PM

We see no issues on Retreaver at the moment despite the fact the that there are 64 services with degraded performance on AWS.

MONITORING 1 day ago - at 10/20/2025 11:24AM

Call are processing again. Continuing monitoring

INVESTIGATING 1 day ago - at 10/20/2025 08:24AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/20/2025 08:20AM

We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status

This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region.

Latest Retreaver outages

AWS degraded - about 19 hours ago
Calls coming to Retreaver from Telnyx through SIP might have issues - about 1 month ago
Detected an increase in errors on web portal - about 2 months ago
Calls moving through Telnyx numbers may have connection issues at the moment - 2 months ago
Investigating some RTB calls not showing up in reporting - 3 months ago

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