Outage in Retreaver

AWS degraded

Resolved Major
October 20, 2025 - Started about 19 hours ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.
Components affected
Retreaver Twilio Incoming Phone Calls Retreaver Twilio Incoming SIP Calls Retreaver Twilio Outgoing Phone Calls Retreaver Twilio Outgoing SIP Calls

Need to monitor Retreaver outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/21/2025 06:39AM

This incident has been resolved.

MONITORING about 16 hours ago - at 10/20/2025 07:44PM

We see no issues on our side. At the same time AWS reports that services are still impacted.

IDENTIFIED about 17 hours ago - at 10/20/2025 06:12PM

We see calls not connected. We've identified that this is caused by the same issue experienced across the board with Twilio (https://status.twilio.com/) and AWS (https://status.aws.amazon.com/)

IDENTIFIED about 19 hours ago - at 10/20/2025 04:44PM

Monitoring the results.

MONITORING about 19 hours ago - at 10/20/2025 04:44PM

Monitoring the results.

INVESTIGATING about 19 hours ago - at 10/20/2025 04:35PM

We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status

This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.

Latest Retreaver outages

AWS outage - 1 day ago
Calls coming to Retreaver from Telnyx through SIP might have issues - about 1 month ago
Detected an increase in errors on web portal - about 2 months ago
Calls moving through Telnyx numbers may have connection issues at the moment - 2 months ago
Investigating some RTB calls not showing up in reporting - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook