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Outage in Retreaver

AWS degraded

Resolved Major

October 20, 2025 - Started 3 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.

Components affected

Retreaver Twilio Incoming Phone Calls Retreaver Twilio Incoming SIP Calls Retreaver Twilio Outgoing Phone Calls Retreaver Twilio Outgoing SIP Calls

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 06:39AM

This incident has been resolved.

MONITORING 3 months ago - at 10/20/2025 07:44PM

We see no issues on our side. At the same time AWS reports that services are still impacted.

IDENTIFIED 3 months ago - at 10/20/2025 06:12PM

We see calls not connected. We've identified that this is caused by the same issue experienced across the board with Twilio (https://status.twilio.com/) and AWS (https://status.aws.amazon.com/)

IDENTIFIED 3 months ago - at 10/20/2025 04:44PM

Monitoring the results.

MONITORING 3 months ago - at 10/20/2025 04:44PM

Monitoring the results.

INVESTIGATING 3 months ago - at 10/20/2025 04:35PM

We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status

This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.

Latest Retreaver outages

Reports slowdown detected - 5 days ago

AWS outage - 3 months ago

Calls coming to Retreaver from Telnyx through SIP might have issues - 4 months ago

Detected an increase in errors on web portal - 5 months ago

Calls moving through Telnyx numbers may have connection issues at the moment - 6 months ago

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