Outage in Retreaver

Degraded performance on calls

Minor

February 20, 2026 - Started about 3 hours ago
Official incident page

Incident Report

A 'carrier' which is used by another 'call tracking provider' which isn’t Retreaver or Twilio is currently experiencing an incident.

Components affected

Retreaver Call Handling

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Latest Updates ( sorted recent to last )

MONITORING about 2 hours ago - at 02/20/2026 07:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 hours ago - at 02/20/2026 06:36PM

A 'carrier' which is used by another 'call tracking provider' which isn’t Retreaver or Twilio is currently experiencing an incident.

Latest Retreaver outages

Reports slowdown detected - 29 days ago

AWS degraded - 4 months ago

AWS outage - 4 months ago

Calls coming to Retreaver from Telnyx through SIP might have issues - 5 months ago

Detected an increase in errors on web portal - 6 months ago

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