Outage in Retrium

SSO logins not working for all customers

Resolved Major
March 22, 2023 - Started over 2 years ago - Lasted 44 minutes
Official incident page

Incident Report

There is currently an issue with our latest deployment that is preventing users from authenticating via SSO. We are investigating the issue and will update this incident when a fix is found.
Components affected
Retrium Authentication

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/22/2023 12:47PM

We have confirmed with customers that SSO is now working as expected. If you continue to experience issues, please reach out to support@retrium.com.

MONITORING over 2 years ago - at 03/22/2023 12:37PM

We have rolled the application back to a previous version and are confirming that SSO logins are working now.

IDENTIFIED over 2 years ago - at 03/22/2023 12:13PM

We are going to roll the application back to a previous version to investigate a fix for this issue without affecting our users' ability to log in. ETA for the fix is around 15 minutes. We will update this page when the application is rolled back.

INVESTIGATING over 2 years ago - at 03/22/2023 12:06PM

There is currently an issue with our latest deployment that is preventing users from authenticating via SSO. We are investigating the issue and will update this incident when a fix is found.

Latest Retrium outages

AWS Outage Affecting Application Uptime - about 2 months ago
Degraded Application Performance - 6 months ago
Team Room Members/Settings page issue. - over 1 year ago
Service outage. - over 1 year ago
Server instability - almost 2 years ago

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