Outage in Returnflows
DAO Elevated Error Rate
Resolved Minor
August 31, 2026 - Started 16 days ago
- Lasted about 6 hours
Incident Report
We are currently experiencing issues with DAO's services. This may cause delays or errors when creating shipments, generating labels, and updating tracking information in Returnflows. We are in contact with DAO and are working to clarify the extent of the problems. We are continuously monitoring the situation and will share further updates as soon as we have more information. We apologize for any inconvenience this may cause and thank you for your patience.
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Latest Updates ( sorted recent to last )
MONITORING
16 days ago - at 08/31/2026 07:53PM
Labels are being generated successfully again. We're continuing to monitor closely, and will regenerate any labels that failed during the disruption. Thanks for your patience, more updates to follow if needed.
IDENTIFIED
16 days ago - at 08/31/2026 03:16PM
We are continuing to see high error rates, only some labels were successfully generated in the short timeframe. All labels will regenerate and resend all customer labels once the service is fully operational again.
MONITORING
16 days ago - at 08/31/2026 02:42PM
Labels are being generated successfully again. We're continuing to monitor closely, and will regenerate any labels that failed during the disruption. Thanks for your patience, more updates to follow if needed.
INVESTIGATING
16 days ago - at 08/31/2026 01:54PM
We are currently experiencing issues with DAO's services. This may cause delays or errors when creating shipments, generating labels, and updating tracking information in Returnflows. We are in contact with DAO and are working to clarify the extent of the problems. We are continuously monitoring the situation and will share further updates as soon as we have more information. We apologize for any inconvenience this may cause and thank you for your patience.
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