Outage in Revel

Investigating Management Console Access Issues

Resolved Major
August 29, 2024 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are actively investigating issues with access to management consoles located in the EST timezone. Some users may not be able to log in to their management console and use POS in online mode. We will be providing further updates on the investigation. Please follow the following guide to use your POS with limited functionality: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418.
Components affected
Revel Core Services
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 08/29/2024 01:35PM

The incident has been resolved.

MONITORING 6 months ago - at 08/29/2024 01:33PM

The fix implemented previously has been successful and the outage has been resolved. Currently, all servers are up.
We are monitoring the situation further and determining the causes.

IDENTIFIED 6 months ago - at 08/29/2024 01:10PM

We have implemented changes to our systems and are seeing some management consoles recovering. We will continue to provide updates.

INVESTIGATING 6 months ago - at 08/29/2024 12:42PM

We are actively investigating issues with access to management consoles located in the EST timezone. Some users may not be able to log in to their management console and use POS in online mode. We will be providing further updates on the investigation.

Please follow the following guide to use your POS with limited functionality: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418.

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