Outage in Revel

Issue with Australian Support Line

Resolved Minor
October 01, 2025 - Started about 2 months ago - Lasted about 2 months
Official incident page

Incident Report

We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at support@revelsystems.com
Components affected
Revel Customer Support

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 11/25/2025 09:02PM

The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational.

IDENTIFIED 20 days ago - at 11/05/2025 08:43PM

The Toronto line (+1 647 313 3117) has been brought online and is fully operational.

We continue to work towards bringing back the Australian line (+61 2 8520 3344)

IDENTIFIED about 2 months ago - at 10/01/2025 09:27PM

We are aware that the Australian Help Line (+61 2 8520 3344) and Toronto line (+1 647 313 3117) are currently unavailable and return a suspension message, ‘The number you are calling is currently suspended.’
For urgent assistance, please email us at support@revelsystems.com

Until further notice, please use the following numbers:
Canada/Toronto: +1 469 405 0185
Australia: international numbers: +1 (833) 437-3835 or +1 (415) 744-1433

INVESTIGATING about 2 months ago - at 10/01/2025 02:56AM

We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message:
‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line.
If urgent assistance is required while the phone line is unavailable, please contact us via email at support@revelsystems.com

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