Outage in Revel
May Merchant Statements
Resolved MinorIncident Report
Summary AI Generated
A bug in the Revel Advantage Merchant Portal caused May merchant statements to display PDF files missing Processing, Interchange, and Other fees. Payment processing, fee allocation, and deposits were not affected. A fix was deployed on June 8th, with full resolution confirmed on June 16th after approximately 11 days.
We are currently investigating the issue with May merchant statement, where Processing, Interchange and Other fees are not reflected on the PDF file.
This does not affect Payment processing, Fee allocation or Deposits by this issue.
Components affected
Revel Advantage Merchant PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/16/2026 04:09PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/08/2026 07:30PM
A fix has been implemented and we are monitoring the results. Please allow up to 12 hours to have May statement to re-appear.
INVESTIGATING
about 1 month ago - at 06/05/2026 03:08PM
We are currently investigating the issue with May merchant statement, where Processing, Interchange and Other fees are not reflected on the PDF file.
This does not affect Payment processing, Fee allocation or Deposits by this issue.
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