Outage in Revenera System Dashboard

File Download Issues in UAT NAM Environments

Resolved Major

September 30, 2026 - Started 7 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing an issue with file download in the UAT NAM environments. Functionality impacted by this issue may include, but is not limited to, the following: - Newly uploaded file download - Old files download Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

Components affected

Revenera System Dashboard FlexNet Operations ALM End User Portal UAT Revenera System Dashboard FlexNet Operations ALM End User Portal UAT AWS North America Revenera System Dashboard FlexNet Operations ALM Producer Portal UAT AWS North America Revenera System Dashboard FlexNet Operations ALM Producer Portal UAT

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 10/01/2026 05:33PM

Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.

MONITORING 6 days ago - at 10/01/2026 01:23PM

A fix has been implemented, and we are currently monitoring the system before formally resolving the incident. Please note that files uploaded within the last 48 hours may require additional time to automatically synchronize before they become available for download.

IDENTIFIED 6 days ago - at 10/01/2026 11:02AM

We are still continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 09/30/2026 06:31PM

We have identified the root cause of the issue and a fix will be deployed during the maintenance which is already scheduled for Sep 30, 20:30 - 21:00 PDT.

INVESTIGATING 7 days ago - at 09/30/2026 05:00PM

We are currently experiencing an issue with file download in the UAT NAM environments.

Functionality impacted by this issue may include, but is not limited to, the following:

- Newly uploaded file download
- Old files download

Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

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